FAQs - Metrocrest Orthopaedics and Sports Medicine in Carrollton, Texas

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Frequently Asked Questions

1. How do I get started?

All new patients need to fill out a Patient Information Form, Metrocrest Office policies Form and a HIPPAA (Health Insurance Portability Accountability Act) Notice of Privacy Practices Form - plus whichever form applies to your particular problem: a general orthopedic form, a knee form, a shoulder form. Note that each new patient will fill in 4 different forms. All forms are available as downloadable PDF's in the Patient Forms section of our website.

2. Why do I have to arrive a half hour before my appointment time?

You will be required to fill out detailed data about you and your family’s medical history and details about your current concern. You can also visit our website and print off the forms and fill them out prior to your visit.

3. Why do we ask for payment a time of service?

Insurance Companies require us to collect payments at the time of service.

4. Why is my wait sometimes long when I arrive at the office?

We strive to stay on time, however at times when someone has a medical emergency, we often ask them to come in instead of having them go to the emergency room. Other time, the physician may be running longer in surgery; we will keep you informed of the situation.

5. Can you see a minor without a parent or guardian present?

On an initial visit a parent or guardian must accompany a minor, after the initial visit the parent/guardian may sign a "parental consent form" to allow the minor to be seen without the parent/guardian. This form can be found online under Patient Forms.

6. Do you know that when you have surgery you will get more than one bill?

Along with your physician’s services you may receive a bill from the surgery center anesthesiologist or another physician that may assist in surgery. We will provide you with an estimate of your portion for the services provided by our physicians.

7. What is covered in the (global period) 90 days after surgery?

Physician charges are covered after surgery; however x-rays and durable medical equipment are not part of the global period.

8. What payment methods do you accept?

We accept cash, personal checks, debit cards, and credit cards including Visa, Mastercard, Discover and American Express.

9. Do you offer payment plans?

Metrocrest offers payment plans through Care Credit, visit Care Credit at www.carecredit.com. You can always discuss your individual financial situation with one of our staff. Please contact a billing specialist at or via email at accounts@metrocrest.com.

10. Do you accept Worker’s Compensation patients?

Yes, however there are strict guidelines and regulations set forth by the State of Texas. We require approval from the Worker’s Compensation authorization staff. This can take 24 to 72 hours.

11. What Insurance plans do you accept?

Metrocrest accepts most major insurance plans , however we are not accepting new Medicaid patients at this time.

12. Do you have a wheelchair to help me from my car to the office and vice versa?

Wheelchairs can be acquired at the front desk upon request, however due to liability issues our staff are not allowed to assist patients from or to their vehicles. We suggest patients bring someone with them when assistance will be required.

13. Is there anyone in the office that is bilingual?

Both English and Spanish are spoken in our office.

14. Can I request an appointment online?

Yes, please visit our website at www.metrocrest.com and click on the Appointments link at the top of the page. Please fill in all of your information and then click Submit Appointment Request. A scheduler will then contact you to schedule your appointment.

15. Are you accepting new patients? How soon can I be seen?

We accept all patients that are on our insurance plans. Other patients are welcome and are required to pay for their care at the time of service. Our call center staff will give you an appointment based on your situation and availability of the physician. Our physician’s typically spend half of the time in the office and the other half in surgery.

16. Where are you located?

We are located in Carrollton Texas approximately 1 mile North of Trinity Medical Center and 3 miles west of Presbyterian Hospital of Plano and the Dallas Parkway. Metrocrest is located at the corner of North Josey Lane and Parker Rd (FM 544).

17. What is you parking situation like?

We have ample parking for our patients along with easy access to the clinic. The parking is free.

18. What is your policy regarding elderly patients?

Our office policy requires a caregiver to remain with an elderly patient during his/her office visit. If a patient is brought to the office via ambulance or transport service a caregiver is still required to attend the appointment. This policy allows explanation of the treatment plan and ensures the welfare of the patient.

19. What is your policy regarding self-pay patients?

You will be required to provide a $300 deposit prior to service. If there is a balance after the service has been completed you will be required to pay at check-out.

20. What happens if your office is closed and I need assistance?

One of our physicians is always on-call. The answering service will direct you appropriately.

21. How can I receive prescription refills?

There are two ways in which you can submit prescription refill requests.

1. You may can call our office at 972-492-1334 and select 8. Please make sure to leave a very clear message and allow up to 48 hours for processing.

2. You can visit us at www.metrocrest.com and click on prescription refill at the top of the page. Please fill out the information completely. Then click Submit Refill Request. You must allow up to 48 hours for your request to be processed.

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