Financial Policy

Patient Responsibilities:

When you schedule your appointment with us, we verify your benefits with your insurance company and have a reasonable estimate of your portion of expenses. Our policy is to collect all known patient expenses at check in on the day of your office visit. Our initial request for payment will include your co-pay, unmet deductibles and any prior balances you may have. This must be paid prior to seeing the physician. However, the amount of all charges may not be known or available at the time of check in. Once you have seen the physician, you will take your charge ticket to check out where they will collect your portion of any remaining charges that occurred during your visit.

If you have insurance, we are contractually obligated by your insurance company to collect co-payments, co-insurance, and deductibles.

If you have insurance coverage with a Metrocrest contracted insurance company, Metrocrest will bill your insurance. Your insurance company should pay your bill within 45 days. After your insurance has paid their portion, any remaining balances will be your responsibility. A statement will be sent to you for the balance, due within 15 days.

Metrocrest Orthopaedics reserves the right to engage a third party agency to collect past due balances older than 30 days. A 1.5% interest charge will be added to accounts past 30 days.

At times your insurance company may need additional information from you in order to process your claim. Please respond in a timely manner or they may deny payment. Therefore, the balance is your responsibility and we will send you a statement for the amount due.

If your insurance company mistakenly sends you our payment, you must forward it to us immediately.

If you do not have insurance or we don’t currently contract with your insurance company, you will be required to pay a $300 deposit up front. If you have any questions about this policy, please contact our billing office prior to your visit at 972-395-2220.

We do not bill Auto or Third-Party Liability Insurance; therefore, payment in full is expected at time of service.

Payment Options:

We accept the following forms of payment:

Cash
Check
MasterCard
Visa
American Express
Discover Card
Care Credit

Pay Online
You may now pay your statement online -- see our Payment Options page. You must have your most recent statement with you to pay online, since you will need a Username and Password to access your account. The Username and Password change for each statement billing period and can be found on your most recent statement.

Payment Plans
In order to better serve our patients that prefer to pay their bill over time, we have made arrangements to accept Care Credit. Care Credit offers you No Interest and Low Monthly payment options for the healthcare procedures you want and need. To learn more about this useful resource or to apply, visit www.carecredit.com.

A choice of payment plans.
It's quick and easy
Care Credit is used by over 50,000 healthcare practices nationwide and financially backed by GE Capital.
High patient credit approval rates.
Care Credit account can be used by other family members.
No application fee, no annual fees, and no pre-payment penalties.

General Patient Information:

Please have your driver’s license or other government issued ID and insurance card ready at the time of your visit.
We must have a current insurance card on file at the time of your visit or you will be responsible for the full amount of your visit.
At each visit, we ask that you carefully review your information and notify us of any change
Please schedule separate appointments for each injury or illness.
For missed appointments, a fee of $50.00 may be charged if you do not notify our scheduling office at least 24 hours prior to your appointment.
You must bring a copy of your referral with you to your appointment if your insurance company requires one.
There is a $35.00 returned check fee. In the event of a returned check, please contact the billing department immediately.
There is a $5.00 charge per page, form fee
Copies of x-rays are charged at $8.00 per film.

Discharge Policy
At times, it may be necessary to notify a patient that they are being discharged from the practice. The two primary reasons for discharging a patient from the practice are a) failure to meet agreed upon financial obligations and b) inappropriate behavior of the patient related to a medical treatment plan, untenable physician/patient relationship or abusive behavior towards staff or other patients.

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